Sometimes the data saved in your browser’s history, cache, or cookies can cause issues with Crimson. For example, we may have published an update to the database, but you’re unable to view the change due to the saved data in your browser.
Below are directions on how to clear your browsing history, cache, and cookies for Chrome.
- Open the Chrome browser and press CTRL+SHIFT+DEL to be taken to the Clear Browser Data menu or select the button at the top right hand corner and choose .
- Check the Browsing history, Cookies and other site and plugin data, and Cached images and files checkboxes and press the .
- When you are done clearing your browsing history, fully close your browser and open again.
- Log back into Crimson and attempt the task you previously were not able to complete due to your saved browsing data.